Why should I trim the candle wick?
It is a good practice to trim the wick to 1/4 inch every time you light your candle (for a better experience, our candles come pre-trimmed). Not cutting the candlewick can affect your experience,
The candlewicks can make “mushroom” at the top, causing unwanted flickering and smoke. Keeping your wick trimmed keeps this to a minimum and makes your candle safer. For double-wicked candles, make sure to cut evenly to avoid uneven burning.
Why is the excessive wax left on the side of the container after the burning session?
This is a common phenomenon referred as “tunneling.” This happens when a candle burns down the middle of the jar, which leaves lots of wax stuck to the side of the jar container. It happens when you keep your candle lit long enough before putting it out and can be avoided by keeping the candle burning at least until the wax pool reaches the edge of the container. It is ideal for the candle to be burned for at least 2 hours on subsequent burns, but never longer than 3 hours. Following these steps should prevent your candle from tunneling.
In the beginning, when I light a candle, why small amounts of smoke from the flame and wick appear?
Try to trim the wick to 1/4 inch (for your convenience, our candles come pre-trimmed) Before a candle is lit. This practice will minimize smoke from coming off the candle. Also, check to ensure that your candle is not being burned near heat and A/C vents, ceiling fans, windows, and even doorways, as these leads to create a draft.
After several hours of burning, why I see small amounts of smoke coming from the wick?
This could be because the candle has been burning too long, and the wick is more extended than recommended. To prevent this, extinguish the flame, and trim the wick to ¼ inch after it cooled down. If your wick is already trimmed, the other factors could cause a wick to smoke, such as drafty conditions that could cause your candle not to burn correctly.
How do I avoid causing smoke when I put my candle out?
Using a metal object (like a kitchen utensil) or a wick dipper, dip the wick into the wax, raise it, and straighten it back out.
Can I use Scented Essential Oils in my diffuser?
Our Scented oils are made of both natural and synthetic materials. We recommend contacting the diffuser manufacturer to ensure the diffuser is compatible with both natural and synthetic oils. We suggest using our scented oils in electric oil warmers, wooden sent balls, or ceramic light rings.
My candle was damaged or defective when it arrived, what do I do?
Your complete comfort is our goal. If your product arrives damaged or is in any way defective, please contact us via firstname.lastname@example.org. We will do our absolute best to make the situation right! Please keep the original packaging materials to have the damaged or defective merchandise sent back to us.